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What is Anima?

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.

USE ANIMA

Patients registered at the practice now need to use this form to submit requests for most medical and administrative problems and enquiries, including requests for a GP appointment.

Need Help?

If you need help with any areas of this process or do not have access to the internet our reception team can help or See the Anima support page

 

When to use Anima

  • Requests to make a GP appointment
  • General medical advice for new or on-going concerns
  • Administrative queries
  • Prescription queries (not for re-ordering)
  • Requests for sick / fit notes
  • Chasing test results
  • Chasing referrals
  • Chasing medical reports and other non-NHS work
  • Vaccination enquiries
  • Contraceptive and HRT queries
  • Travel Immunisations enquiries
 

When not to use Anima - Call the surgery on 01732 849980

  • Requests for home visits
  • Appointments for blood tests
  • Appointments to see the Practice nursing team, eg smears, dressings, injections, prearranged ECGs
  • Ordering Repeat prescriptions
  • Annual long term health reviews including asthma, diabetes, COPD, hypertension and chronic heart disease

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